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Managing Challenging Patient Encounters: Strategies to Minimize Risk

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By: Norcal Mutual

Part of our Strategies to Minimize Risk CME webinar series, this risk management webinar will emphasize best practices to ensure that you successfully address challenging patient encounters.

Discussion will include managing the following:
» » The angry patient
» » The manipulative and demanding patient
» » The non-compliant patient
» » The drug seeking patient
» » Cultural differences
» » Patients with low health literacy
» » Patients who are hearing impaired or with limited English proficiency

Educational Objectives
This educational activity will support your ability to:

» » Assess your practice for key risk issues that may contribute to professional liability claims.

» » Apply risk management recommendations in your practice that support patient safety and increase defensibility.

You must register to attend: goo.gl/eaIiDt


NORCAL Mutual Insurance Company is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. NORCAL Mutual Insurance Company designates this educational activity for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
The faculty for this activity, Terry Sislo (Risk Management Specialist/NORCAL), has no relevant financial relationships
to disclose. The planners for the activity—Shirley Armenta (CME Program Lead, Risk Management, NORCAL) and
Paula Snyder, RN (Regional Manager, Risk Management)—have no financial relationships to disclose.

Disclaimer: The information on this web site is general information, and not designed to be and should not be relied on as your sole source of information when analyzing.
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